Refund & Return Policy

1. Our Farm Quality Commitment

Every batch of Vindhya Millets products is harvested with care, cleaned, stone-ground or baked in certified facilities, and packed under strict hygiene protocols without artificial preservatives. Before dispatch from Mirzapur, our fulfillment team performs multi-point quality inspections. In the unlikely event that a parcel reaches you in suboptimal condition, we accept complete accountability.

2. Return & Replacement Eligibility (48-Hour Window)

You qualify for an immediate, no-cost replacement or full refund under any of the following circumstances:

• Transit Damage: The outer shipping box or inner pouch has been crushed, torn, punctured, or leaked during courier transport.
• Quality Defect or Spoilage: The food product exhibits mold, unusual moisture ingress, foreign matter, or broken air-tight vacuum seals upon first unboxing.
• Incorrect Item Dispatched: You received a different flavor, pack weight, or product variant than what appears on your confirmed invoice.
• Missing Items (Short Shipment): Items listed on the purchase invoice were omitted from the packaging box.
• Expired Product: Delivery of any item past its printed "Best Before" date (we practice fresh batch rotation to prevent this).

Mandatory Reporting Timeline: You must notify our support team within 48 hours of delivery as recorded by the logistics tracking status.

3. Non-Returnable Situations

To adhere to food safety guidelines under FSSAI, we cannot process returns or refunds under the following conditions:

• Claims initiated after the 48-hour delivery window has expired.
• Packs that have been opened, consumed, or partially consumed (unless an inherent manufacturing defect is demonstrated).
• Personal taste or flavor preferences (millets possess natural, earthy, nutty profiles distinct from commercial refined flour snacks; we encourage first-time buyers to try single retail packs).
• Damage or pest infestation resulting from improper customer storage after delivery (e.g., leaving flour packs open in humid surroundings).
• Incorrect delivery address, wrong pincode, or unreachable phone number provided at checkout leading to courier return.

4. Our 4-Step Simple Return Process

Initiating a claim is straightforward and can be completed in minutes:

5. Refunds & Settlement Timelines

5.1 Refund Crediting Schedule

Once a refund is approved by our Mirzapur office, the electronic transfer is triggered immediately:

• UPI & Digital Wallets: Credited within 24 to 48 hours directly to your linked bank account.
• Net Banking & Debit Cards: 3 to 5 business days depending on your bank's NEFT/IMPS clearing cycle.
• Credit Cards: 5 to 7 business days, reflecting in your subsequent billing cycle statement.
• Store Credit Option: Instant store credit code with an additional 10% bonus value for future purchases.

5.2 Partial Orders

If only one item out of a multi-product order is damaged, a proportionate refund for that item (along with proportionate taxes) will be issued promptly.

6. Order Cancellation Policy

• Prior to Dispatch: You can cancel your order free of charge by contacting us within 2 hours of payment or before courier pickup. 100% full refund is refunded immediately.
• Post Dispatch: Once your consignment has been handed over to the courier and assigned an AWB tracking code, the order cannot be intercepted in transit. Please receive the package and follow the standard return process if eligible.

7. Replacements & Exchanges

If you prefer a replacement instead of a refund, we dispatch a fresh pack within 24–48 hours of claim approval. We bear all express shipping costs for delivering your replacement.

8. Bulk, Wholesale & Institutional Orders

Commercial B2B consignments and wholesale deliveries for retail chains, schools, or bakeries are governed by institutional terms. Wholesale buyers must inspect consignments and lodge discrepancies within 24 hours of arrival along with an unboxing lorry receipt (LR).

9. Frequently Asked Questions (Returns & Refunds)

10. Customer Support & Claim Desk