Refund & Return Policy

1. Our Quality Commitment

Every Vindhya Millets product is made from naturally grown, farmer-sourced millets with no artificial preservatives or additives. We quality-check every batch before dispatch. However, if you receive a product that doesn't meet our standards, we take full responsibility.

2. Return Eligibility

You are eligible to request a return or refund in the following situations:

• Damaged Products: Items received physically damaged or broken during shipping.
• Defective Products: Products that are spoiled, have foreign matter, or are significantly different from the described quality.
• Wrong Items: You received a product different from what you ordered.
• Short Shipment: Fewer items received than what was ordered and paid for.
• Expired Products: Products delivered past their best-before date (this should never happen, but if it does, we'll replace immediately).

Reporting Window: All return/refund requests must be initiated within 48 hours of delivery. Please retain original packaging for inspection.

3. Non-Returnable Situations

We are unable to accept returns in the following cases:

• Products returned after 48 hours of delivery without prior communication
• Products that have been opened, consumed, or partially used (unless defective)
• Dissatisfaction with taste or flavor preference (taste is subjective; we recommend trying one pack before bulk ordering)
• Damage caused by improper storage after delivery
• Orders where an incorrect delivery address was provided by the customer
• Products purchased during special sale events (unless defective)

4. Return Process

Follow these simple steps to initiate a return:

Contact us at: vindhyamillets@gmail.com or WhatsApp +91-8318558986 with subject "Return Request - Order #[Your Order ID]".

5. Refunds

5.1 Refund Method

Approved refunds will be credited back to your original payment method:

• UPI / Net Banking / Debit Card: 3–5 business days (credited to original source)
• Credit Card: 5–7 business days (may vary by bank)
• Store Credit: Available as an alternative with a 10% bonus credit

5.2 Partial Refunds

Where only part of an order is affected, a partial refund for the affected items will be issued. Shipping charges are not refunded unless the entire order was our error.

6. Order Cancellation

Orders can be cancelled under the following conditions:

• Before Dispatch: Full refund with no questions asked. Contact us within 2 hours of placing the order.
• After Dispatch: Once shipped, orders cannot be cancelled. Please follow the return process after delivery.
• Bulk Orders: Cancellation of bulk/wholesale orders may attract a cancellation fee of up to 10% to cover processing costs.

7. Exchange Policy

We are happy to exchange a product if the same product is available in stock. Exchange requests must be made within 48 hours of delivery. Return shipping for exchanges due to customer preference (not defects) may need to be arranged by the customer.

8. Bulk & Wholesale Orders

For bulk millet orders (wholesale supply to businesses, retailers, or distributors), special refund terms apply and are agreed upon during the order negotiation. In general, bulk orders must report quality issues within 24 hours of receipt with photographic evidence of the batch.

9. Contact for Returns & Refunds